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Return And Refund Policy

Return Policy

Effective Date: November 17, 2025

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At Shibé Jewels, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer a straightforward return policy.

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1. Eligibility for Returns

  • Items must be returned within 5 days from the date of delivery.

  • Any item that is damaged or wrong item delivered (item different from the ordered one). Items must be unused, in their original packaging, and in the same condition as received.

  • Items within 299 Rs, are not eligible for return.

 

2. Return Process

To initiate a return, please follow these steps:

  1. Contact our customer service team at shibejewels4u@gmail.com to request a return authorization.

  2. Pack the item securely in its original packaging.

  3. Include a copy of your receipt or proof of purchase.

  4. Ship the item to the address provided by our customer service team.

 

3. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • We recommend using a trackable shipping service.

 

4. Exchanges

If you would like to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.

Refund Policy

Effective Date: November 17, 2025

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Our goal at Shibé Jewels is to ensure your satisfaction with your purchase. Below are the details regarding our refund policy.

 

1. Refund Eligibility

  • Refunds are processed for items returned within 5 days of delivery.

  • Items must be in their original condition and packaging.

 

2. Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 4-6 business days].

 

3. Partial Refunds

  • Partial refunds may be granted for items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.

 

4. Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at shibejewels4u@gmail.com

 

5. Contact Us

For any questions regarding our return and refund policies, please reach out to us at: shibejewels4u@gmail.com.

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